Support and help
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- Support and help
Answers to common questions, the right place for your account, and a way to reach our team.
Find help for your account
Pick the one that is you. Each card goes straight to the screens where your answers are.
Students
Booked a course, or thinking about one.
Schools
List your courses, take enquiries and manage bookings.
Teachers
Be found by schools looking for someone to teach.
Authors
Publish articles under your own name and byline.
Common questions
The things people most often get stuck on, and where to sort each one out.
All FAQs for students & partnersI forgot my password. How do I get back in?
Choose "Forgot password" on the sign-in page and enter the email you signed up with. We send a link to set a new password. If it does not arrive, check your spam folder before asking again.
Reset my passwordHow do I change my dates or cancel my booking?
Sign in and open Requests in your student portal. Ask to move your dates, to cancel, or anything else about your booking — the school answers you there.
Open my requestsWho handles refunds?
The school you booked with. Every course page shows that school's own cancellation and refund policy, and refunds are settled between you and the school under it. If you cannot agree, raise a ticket under Payments and we will help where we can.
I paid, but the payment is not showing.
Open Payments in your student portal to see what your school has recorded. If a payment you made is missing, raise a ticket under Payments and attach a screenshot of your receipt.
See my paymentsHow do I complain about a school or my stay?
Raise a ticket from Help & Support and choose "My school or stay". It reaches the YogaTribex team, not the school, whether or not you have booked yet — and we answer on the ticket and by email until it is resolved.
Raise a ticketHow do I correct or delete my account information?
You can change your name, photo and password yourself on your profile. To change your email address or delete your account, raise a ticket under "Account & profile" and say what should change.
Open my profileTalk to the YogaTribex team.
If the answers above did not cover it, reach us here. For a question about your booking, you can also message your school directly from your portal.
- Raise a ticketSign in and tell us what is wrong. The YogaTribex team answers on the ticket and by email, and you can attach up to three screenshots.Raise a ticket
- WhatsApp usMessage the YogaTribex team on +919410771660.Open WhatsApp (opens in a new tab)
- Help choosing a courseTell us what you are looking for and where, and get expert help choosing — free.Contact us
- Make a complaintSomething went wrong with a school or your stay? See how complaints reach the YogaTribex team.How complaints work
Guides and community
Being written now. Until they are ready, the questions above and our team have you covered.
Knowledge Base
Coming soonHelpful articles and tutorials to find what you need quickly.
Documentation
Coming soonDetailed guides to every feature and service.
Forum
Coming soonAsk questions, share ideas and talk with other yogis.
