Enquiries
Enquiries from your mini-website
Every form on your mini-website sends the enquiry straight to your school. It arrives in New Enquiry, with a chat in your Inbox, ready for someone on your team to claim.
ForSchool ownerSales staff
The three forms
Your mini-website, at yogatribex.com/s/your-school, carries three enquiry forms. A student needs no account to send one.
| Form | Where it is | Button |
|---|---|---|
| Enrollment form | On every course page. On a phone, Enquire Now at the foot of the page takes the student to it. | Send enquiry |
| Send the school a message | Your Contact page, under Get In Touch | Send enquiry |
| The Enrol page | Opened by Enquire now in your site's header. Its heading is Enrol at and your school's name. | Send application |
What students fill in
The course page and the Contact page share one form. Only Your name and Email are required.
- Phone (optional), with the line "If you add it, we may reply on WhatsApp about your enquiry."
- Course, already set to the page's course. On the Contact page it is Course (optional) and starts on No particular course.
- How long? (optional), only for a course that runs at more than one length.
- Fee option (optional), only when the chosen course has prices.
- Preferred joining month (optional), from the next twelve months, on course pages only.
- Message (optional).
On a course page, tapping a room fills in the fee option, and tapping a date fills in the month.
The Enrol page asks the same things in its own words:
- Your name and Email address
- Phone or WhatsApp
- Which course, and How long? for a course with several lengths
- Preferred joining month, and Room preference if you price rooms
- Anything else
What the student sees
On a course page or the Contact page, the form turns into a green card marked Enquiry sent. It reads "Thanks — your enquiry is with" and your school's name.
Under it are their choices, such as the course and month, and the email they sent from. A mistyped address can be spotted there.
On the Enrol page, the student sees "Your application is with" and your school's name, and a Back to the school button.
The student also gets your thank-you message, the Enquiry acknowledgement template, unless you have switched it off. If their email is new to YogaTribex, they also get a YogaTribex account by email, where your chat replies appear under Messages.
What your school gets
The enquiry reaches your school as soon as the student sends it.
- An enquiry in Enquiry Management › New Enquiry, on the New tab. Its source is Mini website, its status New, and nobody holds it yet.
- A conversation in your Inbox, opening with "New enquiry from" their name and what they chose.
- A bell alert, such as Priya enquired, for everyone who can see enquiries. Open the conversation opens the chat.
- One more on the count beside New Enquiry in the menu, until someone claims it.
Read the form and claim it
Step 1: Open New Enquiry
Open Enquiry Management › New Enquiry. The page is headed New Enquiries, with a pill showing how many are unclaimed.
Step 2: Find the enquiry
Each row shows who wrote, the course with Mini website under it, and when it was Received.
Step 3: Read what they sent
Click the file icon, View form data, or Form data on a card. It shows everything the form sent, before you decide.
- Contact: their email, phone and country
- What they asked for: course, length, joining month and room
- Message: their own words
Step 4: Claim it
Click Claim, then Yes, claim it. The enquiry moves to your My Enquiries, and colleagues see that you have it.
Step 5: Reply in the Inbox
Answer the student in the Inbox. Only the person who holds an enquiry, or whoever assigns enquiries, can reply.
Sales staff can claim five enquiries a day. Claiming, the daily limit and handing enquiries on are in Assigning enquiries.
