Certificates & reviews

Upload the certificate you already use, and place the student's details on it. You do this once, before your first certificate.

1. 01

   Step 1: Open the settings

   Open Setup › Certificates and click Certificate settings.

2. 02

   Step 2: Name the design

   Type a name under Name this design, such as "Our 200-hour certificate", and click Create it.

3. 03

   Step 3: Upload the image

   Click Upload the certificate and choose your certificate as a PNG or JPEG.

4. 04

   Step 4: Place the details

   Click a value to add it, such as + Student name, then drag its label to where it should print.

   • Add Student name at least, then Course name, Completion date and Certificate number as you need them.
   • Click a placed value to set its Text size, Alignment, Weight and Colour.
5. 05

   Step 5: Add a signature

   Under Signature, click Upload a scan, or click Draw it, sign, and click Use this signature. Then add and place Signature like the other values.

6. 06

   Step 6: Check and save

   Click Preview to see it drawn as it will print, then click Save changes.

Each certificate is drawn when you issue it, so a later change to the design leaves issued certificates as they were.

A certificate needs the student's booking to be Completed, so mark them completed first. See Enrolment statuses.

1. 01

   Step 1: Open the student

   Open their page from Enquiry Management › Students or Enrolled Students, and click Issue certificate under Quick actions.

2. 02

   Step 2: Check the name

   Name on the certificate starts with the name they enrolled under. Correct it if needed, because it is fixed once issued.

3. 03

   Step 3: Issue it

   Click Issue it. A Certificate issued card shows its number on the student's page.

You can also click Issue a certificate on Setup › Certificates, which offers only completed students who do not hold one.

The register there lists each certificate's Number, Student, Course and Issued date, how often it was Checked, and its Status: Valid, Withdrawn or Replaced.

• Replace issues a corrected one, for example with the name spelled right. The old number still answers, marked as replaced.
• Withdraw cancels it, with a reason the student sees in their portal. Its number then answers as no longer valid.

The certificate appears under Certificate in their portal: a Certificate of completion with their name, the course, your school, the date and its number. Let them know it is ready.

1. 01

   Step 1: Write the review

   Under Your certificate, the student clicks Write your review. The file comes after the review.

2. 02

   Step 2: Download it

   Back on Certificate, they click Download PDF.

3. 03

   Step 3: Share the proof

   Under Proving it, Copy link copies the certificate's check page, and Check it opens it.

Each certificate has a public check page at yogatribex.com/verify/ followed by its number. An employer or another school needs no account to open it.

• This certificate is genuine, with who it was issued to, the course, your school and its dates.
• This certificate is no longer valid, when you withdrew or replaced it, saying which.
• No certificate with that number, when the number is wrong.

Every check is counted in the register's Checked column.

Only a student whose booking is Completed can review the course, once, under Review in their portal. Nobody else can leave one.

1. 01

   Step 1: Rate the course

   Under How was it?, the student gives one to five stars, from Poor to Excellent.

2. 02

   Step 2: Write it

   They add A short headline (optional) and What was it like?, which needs at least twenty characters.

3. 03

   Step 3: Publish it

   They click Publish my review, then Yes, publish it. It cannot be changed afterwards.

It is published at once, under their name, on the course's page and the Reviews tab of your mini-website.

A review of two stars or fewer also opens a complaint under Operations › Complaints, so your team can follow it up.

Open Operations › Reviews to see your average rating and every review. Filter them by All, Unanswered, Answered, Reported or Taken down.

1. 01

   Step 1: Open a review

   Click Read it and reply on the review.

2. 02

   Step 2: Reply

   Click Write a reply, write under Your reply, and click Publish reply. It shows under the review on the course page, and the student sees The school replied.

3. 03

   Step 3: Or report it

   If it breaks the rules, click Report it, answer Why should we look at this? and click Report it again. It stays public while the YogaTribex team decides.

You can change your reply later, but a school cannot edit, hide or delete a review. Only the YogaTribex team can take one down, and the student is told why in their portal.